Appointment Reservation and Confirmation Policy
1. Appointment Reservation and Confirmation Policy
In order to guarantee the correct organization of the agenda and the availability of the professional team, Embelleciendo y creciendo con nombre comercial The Level Hair may request a reservation fee to confirm certain services.
The amount paid:
– It shall be considered as a confirmatory deposit or earnest money.
– It will be deducted from the total amount of the service on the day of the appointment.
– The formalization of a reservation implies the acceptance of this policy.
2. Cancellation and Modification of Appointments
Appointments may be cancelled or changed with a minimum of 48 hours notice.
In case of:
– Cancellation with less than 48 hours.
– Non-attendance without prior notice.
The amount paid for the reservation is non-refundable, as it compensates for the blocked time and the impossibility of assigning it to another client.
The Level Hair reserves the right to request advance payment for future reservations in case of repeated late cancellations.
3. Service Sales Policy
The services provided are personalized.
Once the service has been performed, there will be no refund.
Any incident must be reported within 48 hours for professional assessment.
4. Product Policy (Face-to-Face Sales)
The sale of products is carried out exclusively in a physical establishment.
In accordance with the Royal Legislative Decree 1/2007, the establishment is not obliged to accept returns for withdrawal of the customer in face-to-face purchases.
Therefore:
– Voluntary returns and exchanges of products purchased at the show are not accepted.
– There will be no refund of the amount paid.
Only in the event of a defective product or lack of conformity, in accordance with the legal warranty in force, will the corresponding replacement or solution be provided.